Privacy Policy

Covo is committed to protecting user privacy. This Privacy Policy explains how we collect, use, and safeguard personal information.

1. Information We Collect

We collect information in a limited, transparent, and purpose-driven manner. The categories of information we may collect include:

(1) Information You Provide

• Account information such as username, avatar, and profile details
• Content you voluntarily submit, including text messages and voice interactions
• Customer support communications

(2) Automatically Collected Information

• Device information (device model, operating system version, app version)
• Usage data (feature interactions, timestamps, session duration)
• Log and diagnostic data for stability and performance improvement

(3) Permissions and Access

The App may request system permissions only when necessary to enable specific features, including:

• Microphone access: required to enable voice communication features
• Media access (images/videos): required only when users choose to upload or share media content
• Notification permission: used to deliver service-related alerts and messages

Covo does not access device data without user authorization, and all permissions can be managed or revoked through system settings.

2. How We Use Information

Information is used to:

• Provide and maintain App functionality
• Improve performance and user experience
• Ensure safety, security, and compliance
• Respond to support inquiries

3. Data Sharing

We do not sell personal data. Information may be shared only when required by law, necessary for service operation (e.g., cloud or payment providers), or with user consent.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. These measures include:

• Encrypted data transmission using industry-standard protocols
• Access control and internal permission management
• Regular system monitoring and security reviews

While we take appropriate measures to protect user data, no method of transmission or storage can guarantee absolute security. Users acknowledge and accept this inherent risk.

5. User Rights

Subject to applicable laws and regulations, users have the right to:

• Access personal data associated with their account
• Request correction or updates to inaccurate information
• Request deletion of personal data and account information
• Withdraw consent for certain data processing activities

Requests may be submitted through in-app support channels. We will respond within a reasonable timeframe as required by law.

6. Subscription & Payment Information

When you purchase an auto-renewing subscription through the App Store, we do not receive your full financial information.

Apple processes payments securely through your Apple ID.

We receive only the status of your subscription (active, expired, canceled) and the type of plan you purchased.

7. Age Restrictions

Covo is not intended for individuals under the age of 18. Accounts found to belong to minors may be restricted or removed.

8. Policy Updates

We may update this Privacy Policy periodically. Changes will be communicated through the App or other appropriate means.

If you have questions regarding these policies, please contact us through the App.

9. Contact Us

If you have any questions, concerns, requests, or complaints, please reach out:

Email: privacy@covo.com

We will respond as soon as reasonably possible.